EXCHANGE & CANCELLATION POLICY
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Strictly no cancellation for any order as we do not accept change-of-mind returns. This is subject to our Terms and Conditions.
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Goods sold can be exchanged within 14 days from the invoice date with 25% restocking fee imposed on any exchange.
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For the exchange process, customers must handover the item intended for the exchange.
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Returned items must be in the original condition before handing over to our store team for QA/QC process before exchanging for the issued tiles.
Charges will be imposed for the number of tiles that are damaged/defected before the exchange process following the price per sheet/pc.
Customers will also need to bear the shipping cost for both returned items and the new exchanged item, as we do not cover the expense of shipping.
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Every item is carefully inspected before handing over to customers to ensure they are free of damage. However, any item that is defected/damaged item due to a warehouse issue can be handed over for a free replacement within 48 hours and we require proof of evidence for the damage and will need to be submitted over to the management for the verification process.
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Once tiles have been installed, no refunds or exchanges are available.